Our office and mailing address is #8 Hale Street, Charleston, WV 25301. The phone and fax number is (304) 346-1054. We are open 8:30-5 weekdays. The phone number for the caretakers at the farm is (304) 968-3775. They are Steve and Lea Jones. Steve’s cell is (304) 941-2174.
MAKING RESERVATIONS AND PAYMENT:
Reservations are made by calling our office during normal business hours. If the desired check-in date is less than 60 days away, you will be required to make the rental payment and security deposit in full within 5 days. If the check-in date is more than 60 days away, we require a deposit of 50% of the total rental charge and security deposit within 5 days. If we have not yet received your deposit, your 5 day reservation hold will be cancelled and will be open for rental to others without notice. Once we timely receive your deposit, then we will send you a letter confirming your reservation. The remaining 50% of your total rental charge and security deposit is due 60 days prior to your rental date. If we have not received this balance within 60 days of your rental date, your reservation may be cancelled without notice. Please allow ample mail time for your payment to reach our office.
All group reservations require a $300.00 security deposit. This is forfeited if any animals are brought on the premises, if there is smoking inside either house or if any non-paid guests are on the premises at any time. Otherwise, it is used on rare occasions in the unlikely event of damage, breakage or failure to clean up.
Cancellation of a confirmed reservation is required in writing by mail or fax at our office. If the property is re-rented for the full period of the cancelled reservation and confirmed with a paid deposit, a refund to tenant will be issued, less a cancellation fee of $300.00. If the property is not re-rented for the full time period of the cancelled reservation, all monies paid will be forfeited.
CHECK-IN & CHECK OUT POLICY:
Check-in time is 4:00 PM unless earlier arrangements are made. Please do not go to a home prior to check-in as the cleaning crew will not enter the home if a car is present, and this will delay in cleaning and inspection of the property. Check-out is at noon. All properties must be vacated by noon on check-out day unless prior arrangements are made. Please follow all instructions for check-out.
WHAT YOU SHOULD BRING:
Each house is fully furnished, including linens, towels, firewood and some paper products. You will need to bring all food and drinks, toiletries, soap, dishwasher detergent and liquid soap. The grill is natural gas (we provide) so you will not need charcoal. For weddings and group rentals, please make arrangements to provide sufficient toilet paper, paper towels, and other supplies that your group may require. We provide only enough to get you started – not enough for your entire event.
We base our rates on the occupancy size. The occupancy limits in each home description are firm and are closely monitored. There is no limit to wedding guests, only the number that stay overnight. Please do not cause embarrassment by permitting non-paid guests to come onto or stay overnight on the property at any time. If you have daytime or overnight visitors in excess of your rental agreement, then your deposit will be forfeited and additional charges may be assessed. If your needs change, please call as soon as possible. No campers or motor homes may be brought onto the property.
No pets are allowed because of our livestock and exotic animals. This policy is strictly enforced. You will lose your deposit if pets are brought to the premises. We obey all service animal regulations without documentation.
Our staff works very hard to make sure that your stay is happy and comfortable. However, there are a few things that are beyond our control. We cannot guarantee the operation of the hot tub, air conditioners, TV’s, cable, VCR’s, electronics, or appliances. We have no control over the loss of utilities: electrical, water, cable or phone services. We do not issue refunds for any unforeseeable breakdowns. There is no refund if a natural disaster renders your event cancelled or renders the premises inaccessible or uninhabitable, such as flood, forest fire, impassable roads, ice, snow, downed trees, or any other such incident. Renters are encouraged to consult with their insurance agent to discuss purchasing trip and event interruption coverage to protect you in case of such an occurrence.
HOUSE FURNISHING AND CONTENTS:
The Benedict Haid Farm represents a significant investment, so we ask that you respect it and leave the home(s) in good condition. We are very proud of the property and request that you treat it with care. Every item in the house is inventoried before and after each rental. Please check carefully to assure that nothing has been inadvertently mingled with your personal effects prior to departure (especially silverware – this happens all the time!). Likewise, check carefully to see that nothing of yours was left behind. Please do not rearrange furniture or, if renting more than one home, do not mix the contents. Benedict Haid Farm is not responsible for personal items left behind. We will keep such items at our office for pick up for 14 days after your rental. After that they will be donated to charity.
None of the homes have telephones, but most cell phones have service there.
For large gatherings guests should be directed to park first at the lot directly across the road from the farm entrance. We recommend you assign someone to direct parking there to maximize the use of that lot. The main driveway should always be kept open from Dutch Ridge Road to the barn for emergency and service vehicles.
TENTS, CHAIRS, EQUIPMENT:
We provide only the venue. So if you need a tent, chairs or tables, you will need to use a third party vendor. The only exception is for small weddings (50 or less) where we provide the chairs and tables as part of the rental fee. Please be aware that if you rent tents, tables or chairs, the rental company will not normally be able to pick their equipment up until Monday. The same applies to catering equipment as well. Check with the rental company or caterers and make sure they will retrieve their equipment by the close of business on Monday so you can avoid having to pay for an additional day.
Please respect these areas as they are not intended for your use.
LET’S TALK TRASH:
We request that you securely bag up all food products, debris, and trash, and leave the bags on the porch prior to departure. Cigarette butts dropped on the ground need picked up. We provide trash removal for up to five large trash bags as part of your rental fee. This is ample for nearly all small weddings and family reunions. However, for each bag above five, we will charge a $8.00 per bag disposal fee. We recommend having the caterers or family members with trucks remove the trash to help keep your costs down. If the home is left in a “very dirty” condition your entire security deposit may be retained to cover the extra cleaning costs.
DEPARTURE CLEANING IS INCLUDED IN ALL RENTALS:
You are, however, still required to complete the following before leaving the home:
1. Return the air conditioner to 78º or the furnace to 55º.
2. Remove all food from the cabinets and refrigerator.
3. All trash must be bagged and placed in the receptacles on the deck.
4. Wash and put away all dishes.
5. Return all furnishings to original position.
6. Turn off all inside and outside lights, and ceiling fans.
7. Lock all windows and doors.
1. Please do not nail anything to the woodwork, logs, or trees. If tape is used, please remove it prior to departure. If you place signs on other people’s property en route, please remove them afterwards. If we have to remove signs you placed on other people’s property, we will charge your security deposit $50.00 for that service.
2. Please do not drag porch furniture across the porch floor. If furniture must be moved, two people may lift it so as to prevent scarring of the floor.
3. No pets are permitted at any time and will result in forfeiture of security deposit.
4. No smoking is permitted in any of the houses at the Benedict Haid Farm. Cigarette butts thrown on the grounds will need to be picked up prior to departure.
5. Please keep the cover on the hot tub when it is not in use. Never sit on it or lay anything on it as the cover is easily damaged and will be expensive for you to replace.
6. For your safety, the barn and equipment buildings are off limits.